FAQ

Find answers to common questions about Linkly and our solutions

Who is Linkly?

Linkly is the new name for PC-EFTPOS. For over 20 years our company has been Australia’s leading supplier of payment integration solutions.

Why did we change our name?

We changed our name for a range of reasons.  Through a new strategic partnership and major capital investment, we set out to reinvigorate and evolve PC-EFTPOS to meet our customer and future business needs. To best signal this, we created a new brand for our business – one that sets our business apart in the payment landscape. Combined with our brand values, Linkly is a contemporary and innovative business with a focus on the future. It’s fresh, confident, and dynamically connects people, payments and POS.

Why is the new strategic partnership important?

It enables continuous innovation in our payment integration technology and the delivery of value-added services to our clients. It also means we are growing the team with a focus on collaboration.  In partnership we’re here to add value to your business, product and services:

  • we’re focused on enabling your strategy and enhancing merchant outcomes
  • we’re developing more tailored customer payment solutions to industry verticals
  • we’re enhancing help desk support

What is Linkly's mission?

We are driven by a goal to build close working partnerships with our clients, who include merchant acquirers, merchants and POS vendors. Through our experience, we aim to add value to every aspect of payment integration.

How many businesses use Linkly's solutions?

Linkly’s middleware enables 85% of Australia’s integrated payments market and processes over 2 billion transactions annually, making us Australia’s most experienced transaction processor.

What types of merchants does Linkly work with?

Linkly’s clients include a wide range of merchants. From major retailers, such as Woolworths, David Jones, Myer, Bunnings and JB Hi-Fi, through to local corner stores.

How does Linkly support business partners?

Through close collaborations our solutions support every aspect of payment integration and are designed to increase operational efficiency and enhance end-customer experiences.

What are Linkly's areas of expertise?

We are renowned for our rock-solid middleware applications that connect Point of Sale (POS) systems, payment terminals and banking platforms. Over the years our capabilities have grown and evolved, and we now offer a wide range of implementation tools and support services.

How does Linkly help with alternative payments implementation?

Our clients have direct access to our App Hub that speeds up the implementation of exciting new payment options such as mobile payment platforms, gift cards, loyalty programs, customer ratings and buy-now-pay-later platforms.

How quickly can I implement alternative payment options?

The Linkly App Hub allows alternative payment options and commercial systems to be created in around 4-6 weeks—fully tested and ready for deployment.

What type of POS applications does Linkly support?

Our solutions are compatible with more than 500 POS applications. We continue to engage with POS communities to maintain Australia’s most comprehensive catalogue of certified POS systems.

Does Linkly offer cloud-based solutions?

Linkly Cloud Connect is a secure environment that hosts our proven integration applications. It allows clients to integrate multiple wireless terminals with a single POS system in the cloud and removes the need for manual software installations and hardwire connections.

Does Linkly provide access to APIs?

Linkly offers you a whole range of integration interfaces that can help with solution implementation. These include Cloud REST API, Active X and TCPIP interfaces that are compatible with all major Operating Systems, including Windows, Linux, Android and IOS.

Does Linkly capture transaction data?

Our Transaction Data Service (TDS) gathers transactional, system, product and operational data through our payment gateway. This data can be presented to clients through tailored reporting that increases transaction visibility across all payment channels.

What level of security does Linkly provide?

Our applications reside besides core banking systems and our solutions comply with all PCI-PED security requirements and PIN cryptography standards. Linkly does not have access to cardholder details, PINs, or any other sensitive information as defined by the PCI organisation.

How secure are Linkly's data centres?

The Linkly Risk Management Framework (RMF) follows ISO 31000 standards. Our transactions processing servers are located in two geographically separate data centres, and we utilise the resources of the world-leading Microsoft Azure cloud.

How can Linkly help my business?

As an end-to-end solutions provider, we can help with every aspect of your payment integration. From advice and initial planning, right through to on-going management and system optimisation.

Please email sales@linkly.com.au to discuss how we can help support integration and payment experience solutions for your business.

Does Linkly offer guaranteed service levels?

Linkly is accountable to the RATER model, which is built on five key principles: reliability, assurance, tangibility, empathy and responsiveness.

What level of project management does Linkly offer?

For complex deployments or bespoke solutions, our clients receive a plan that defines specific timeframes, milestones and resources. Projects are supported by an Australia-based working group that provides account management, architecture design, development and implementation.

What industries does Linkly support?

Our core industry verticals include Retail, Hospitality and Hotel Management, and we continue to innovate with solutions that support payments, commerce experiences and value-added services for Fuel, Medical and Financial Services.

How can I contact the help desk for support?

You can email the Help Desk or call +61 2 9998 9800.

  Hours of Business
Monday – Friday 8:00am – 10:00pm
Saturday 9:00am – 5:00pm
Sunday & Public Holidays 10:00am – 3:00pm
CLOSED Christmas Day, Boxing Day, New Years Day, Good Friday, Easter Sunday, Easter Monday and ANZAC day.